Booking Terms and Conditions
Last updated: 14.09.2026
Please read these terms before making a booking. They explain the Barristerly service, how instructions are accepted, what the fixed fee covers and your cancellation rights.
1. Who we are
Barristerly is operated by Barristerly Ltd, registered in Scotland with company number SC902379.
Registered office: 4/22 London Street Edinburgh EH3 6NA
Email: info@barristerly.co.uk
Telephone:
In these terms, “Barristerly”, “we” and “us” mean Barristerly Ltd. “Your barrister” means the independent barrister who accepts your instructions.
2. Our role and your agreement with the barrister
Barristerly provides booking and administrative services. Your legal services agreement is directly with your barrister.
These terms govern your use of the booking service. Your barrister’s client care letter governs the provision of legal advice and must identify the agreed work, fees, applicable terms and complaints procedure.
The barrister’s terms will be supplied before you become bound to instruct them. If there is any difference between these Booking Terms and the barrister’s terms concerning the legal services supplied by the barrister, the barrister’s terms will apply, provided that the relevant difference was clearly brought to your attention before you agreed to those terms.
Nothing in either agreement excludes or restricts your statutory rights.
3. The fixed-fee package
The total package price is £690, including any applicable VAT.
The package comprises:
Advance consideration of the information and documents accepted for review.
One online consultation lasting up to 60 minutes.
A short written summary of the principal advice and recommended next steps.
The package allows up to two hours of the barrister’s time in total, shared between preparation, the consultation and the written summary. It does not include two hours of consultation time.
The document allowance is 20 pages in total. Please supply legible documents and identify the main questions on which you require advice.
The barrister will confirm when the written summary will be supplied before you commit to the instruction.
There is no separate client booking charge. We do not offer discounts.
4. What the package does not include
The package does not include:
Court or tribunal representation.
Conducting litigation or managing proceedings.
Drafting pleadings, applications, contracts or detailed written opinions.
Correspondence or negotiations with other parties.
Ongoing advice, additional consultations or continuing case supervision.
The written summary records the principal advice; it is not a comprehensive opinion on every possible issue.
Barristerly offers this single advice package. Any further work that your barrister is willing and able to undertake must be agreed directly with them under separate terms and fees. You are under no obligation to instruct them further.
5. Making and confirming a booking
You select the relevant area of law and an available appointment through the booking system and then provide the information requested.
You must identify the proposed client and supply the names of the other parties and relevant organisations so that conflict checks can be made.
A calendar reservation or automated acknowledgement is provisional. It does not mean that the barrister has accepted your case.
Before accepting instructions, the barrister must be satisfied that:
There is no conflict preventing them from acting.
The matter falls within their competence and availability.
Public Access advice is appropriate.
The proposed work can be undertaken properly within the agreed scope.
Your instruction becomes binding when the barrister has expressly accepted it and you have accepted their client care terms in the manner specified. Payment must be made as required by those terms.
If the booking cannot be accepted, you will be informed and any payment made for it will be refunded in full.
6. Payment
Your barrister will provide payment instructions and an invoice identifying the legal service provider and any VAT charged.
Payment is made directly to the barrister using the arrangements they specify. Barristerly does not hold money on your behalf or operate a client account.
No additional legal work or charge will be incurred without your express agreement.
7. Information, documents and deadlines
Please provide accurate information, explain what you want to achieve and disclose relevant adverse facts as well as matters supporting your position.
Documents must be supplied by the deadline notified by your barrister. If information is late, incomplete or exceeds the page allowance, the barrister will discuss whether to reschedule the consultation or agree a narrower scope. Any material change to the agreed service requires your agreement.
Tell the barrister immediately about any court hearing, limitation period, appeal deadline or other urgent date.
Making a booking does not suspend or extend a legal deadline. Unless a separate agreement expressly provides otherwise, you remain responsible for taking procedural steps and meeting deadlines.
If you book for another person or an organisation, you must have authority to do so. The barrister will confirm who the client is and who may give instructions.
8. Suitability and professional independence
The barrister may conclude that the matter requires more extensive work, a solicitor’s involvement or a different form of assistance.
If this becomes apparent before the consultation, the barrister will explain the position. You may decline any proposed change and cancel your booking in accordance with sections 9 and 10.
The barrister must give independent advice and comply with their professional duties. Neither Barristerly nor the barrister guarantees a particular opinion, settlement or outcome.
9. Cancellation and refunds
Unless your barrister’s agreed terms expressly provide otherwise, you will receive a full refund if you give at least two hours’ notice of cancellation before the scheduled start of your consultation, including where preparatory work has already taken place.
Any different cancellation terms imposed by your barrister must be clearly brought to your attention before you agree to instruct them. They cannot be introduced retrospectively and do not override your statutory rights.
To cancel, notify [booking email] or your barrister using the contact details in your booking confirmation. Notice takes effect when received at either designated email address. You do not need to give a reason.
If you give less than two hours’ notice, or do not attend the consultation, you will not automatically be entitled to a full refund under this cancellation policy. Any refund or retention of fees will be determined in accordance with the barrister’s agreed terms and applicable law.
Any refund due will be made without undue delay and within 14 days after notice of cancellation is received, using the original payment method unless you agree otherwise. No fee will be charged for processing the refund.
10. Consumer cooling-off rights
If you book as a consumer—meaning that you act wholly or mainly outside your trade, business or profession—you will normally have a statutory right to cancel a distance service contract without giving a reason. The cancellation period ends 14 days after the day on which the contract is made.
If you want preparation or the consultation to begin during that period, the barrister may ask you expressly to request that the service begins before the cancellation period expires. Booking an appointment within that period does not, by itself, waive your statutory cancellation rights.
If you expressly request an early start and then exercise your statutory right to cancel before the service has been completed, you may be required to pay a proportionate amount for services supplied before cancellation. However, no deduction will be made where you qualify for a full refund under section 9 or where applicable law does not permit a deduction.
You will lose the statutory right to cancel after the service has been fully performed during the cooling-off period only if you expressly requested early performance and acknowledged that you would lose the right to cancel once the service had been completed.
The cancellation policy in section 9 operates alongside your statutory rights. The two-hour notice requirement and any different cancellation provisions contained in your barrister’s agreed terms do not restrict those statutory rights.
Optional cancellation form
You may use the following form, although any clear statement that you wish to cancel will be sufficient.
To: [Barristerly cancellation email and postal address, authorised to receive cancellation notices for participating barristers]
I give notice that I cancel my booking for the following service:
Booking reference:
Barrister’s name:
Date booked:
Consultation date:
Client’s name:
Client’s address:
Date:
Signature: [required only if submitted on paper]
11. Changing your appointment
If you need to change your appointment, contact your barrister as soon as possible. The barrister will seek to accommodate the change by arranging a mutually suitable alternative, subject to availability.
Unless the barrister’s agreed terms provide otherwise, no additional fee will be charged for rescheduling.
If no suitable alternative appointment can be agreed, you may cancel. Any entitlement to a refund will be determined under sections 9 and 10.
For the purpose of the two-hour notice requirement, notice will be calculated from the time when Barristerly or your barrister received your original request to reschedule, provided that the request was made before the scheduled start of the consultation.
12. Missed appointments and technical problems
Please join promptly using the link supplied and ensure that you have a suitable internet connection and a private place in which to speak.
If you are delayed, miss the appointment or experience a technical problem, contact the barrister promptly so that an alternative arrangement can be discussed. A missed appointment does not amount to notice of cancellation.
If a technical failure prevents the consultation from being meaningfully delivered, the barrister will offer another appointment without additional charge. If the agreed service cannot be supplied, any appropriate refund will be made.
13. Cancellation or withdrawal by the barrister
If the barrister cannot proceed because of illness, an unforeseen commitment, a conflict of interest or another professional obligation, you will be informed as soon as reasonably possible.
If the consultation has not begun, you may accept a suitable alternative arrangement or receive a full refund.
If professional obligations require the barrister to withdraw after work has begun, the barrister will explain the position so far as they properly can, identify any urgent steps reasonably apparent and account fairly for the fees paid. Payment for work that will not be supplied will be refunded. Your rights concerning the standard of any work already supplied remain unaffected.
A different barrister will not be substituted without your agreement.
14. Confidentiality and personal information
Information is handled as described in our Legal, Regulatory and Privacy Information page and your barrister’s privacy notice.
Please use the document-sharing method specified by the barrister. Do not record a consultation or introduce an automated recording or transcription service without the barrister’s prior agreement.
Tell the barrister if another person will attend the consultation. The barrister may need to discuss authority, confidentiality and legal professional privilege before proceeding.
15. Service standards and complaints
Barristerly is responsible for exercising reasonable care and skill in the booking and administrative services it provides. Your barrister is responsible for the legal services they provide.
For a complaint about booking or administration, contact [complaints email].
For a complaint about legal advice or professional service, follow the barrister’s complaints procedure set out in their client care letter. Eligible complaints may subsequently be referred to the Legal Ombudsman, subject to its rules and time limits.
An unfavourable opinion or outcome does not, by itself, establish that the service was defective. Nothing in these terms prevents you from challenging the standard of the service or seeking any remedy available to you.
16. Responsibility and statutory rights
Neither Barristerly nor your barrister excludes or restricts liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence.
Nothing in these terms restricts any applicable consumer rights, including the right to have services performed with reasonable care and skill and the remedies available where contractual requirements are not met.
Barristerly remains responsible for its own acts, omissions and representations.
17. Applicable law and changes
These Booking Terms are governed by the law of England and Wales.
If you are a consumer, this does not deprive you of any mandatory legal protections or rights to bring proceedings in the courts available to you under applicable law, including where you live in Scotland or Northern Ireland.
We may revise these terms for future bookings. The version supplied when you make your booking will apply to that booking unless a change is expressly agreed or required by law.